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Session Descriptions

The goal of the NACDS Foundation's educational programming is to communicate timely information that meets the needs of attendees, enabling them to be better prepared to face the challenges in the dynamic community practice environment.

APCE/NACDS Foundation LogosContinuing pharmacy education credit can be earned at selected educational programs offered throughout the conference. Validated Statements of Continuing Pharmacy Education Credit will be issued online by visiting the NACDS Foundation's CE Center at www.NACDSFoundation.org and completing an evaluation form for each session attended during the conference.

The National Association of Chain Drug Stores (NACDS) Foundation is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Monday, February 2

7:30 a.m. - 10:00 a.m. (presentation)
2009 Outlook: What the Elections Mean for You
This session will explore the recent federal and state election results and what they mean for your business. You will learn about possible upcoming legislative changes, both state and federal, the potential impact on your bottom-line. Most importantly, how you can become a strategic partner with NACDS to proactively influence changes in governmental and regulatory policy, pharmacy reimbursement initiatives, and other business and professional issues that influence your company's business and financial well-being.
Speaker:   Carol Kelly
Senior Vice President, Government Affairs and Public Policy
NACDS
10:00 a.m. - 11:00 a.m.(presentation)| (presentation)
Creating Patient Relationships and Customer Loyalty
 The one factor that will keep customers coming back to their community pharmacy, regardless of price, competition, or selection, is their relationship with the pharmacist.  However, a large challenge facing retail pharmacy is that pharmacists and technicians are often more comfortable dispensing medications than interacting with customers, and other staff members are more comfortable stocking shelves and ringing up sales than helping people find what they need.  To help grow a business, managers must equip their team with the tools needed to solve customers' problems and questions, create an emotional brand for your stores, and build customer loyalty.   This session will describe and develop the tools needed to help pharmacy staff to create a relationship with customers and patients, which will improve patient care as well as build customer loyalty.
Speaker:   Stevie Ray
Executive Director
Stevie Ray's Improv Company
12:00 noon - 2:00 p.m.(presentation)
Front End Update
New this year, a comprehensive update of front-end product movement will be provided. Learn what products and categories are growing, where new opportunities may exist, and what the consumer is saying by their purchasing decisions.
Speaker:   Stephen C. Johnson
Executive Vice President and General Manager, Healthcare Solutions Group
Information Resources, Inc.

12:00 noon - 2:00 p.m.
Spouse/Companion Luncheon
Optimal Aging and Wellness. . . . The Natural Way
Aging is inevitable for all of us, but we don't seem to all be aging at the same rate. Why does it seem that some age faster than others? What is it that your neighbor does to stay looking so young? Why does your sister not have all of the aches and pains that you have? Is there a magic pill that will slow aging, and if so, would you ever be able to find it among the myriad of nutritional supplements on the market? During this luncheon we will look at aging, what causes it, and most importantly how to slow its progression naturally through proper nutrition, supplements, and lifestyle changes.

Speaker:   Amy Whittington, NMD
2:00 p.m. - 3:00 p.m.
Wage Hour Pitfalls: What to Avoid and What to Do
Wage and hour suits are an epidemic in employment litigation---costly to defend with millions paid out in damages by the company that loses.  Learn where are the latest "landmines" and which are unique to our industry so you can avoid such claims and win them if they are filed anyway. 
Speaker:   Deborah Kelly
Partner and Deputy General Counsel
Dickstein Shapiro LLP
 
Tuesday, February 3
7:30 a.m. - 9:00 a.m.
Pharmaceutical Trends, Issues, and Forecasts
Get an expert's view of what lies ahead in the 2009 pharmaceutical market. This session will highlight trends, issues and forecasts in demographic sales, markets and more. Find out which industry segments are growing/declining and how evolving trends may impact you and your business.
Speaker:   Doug Long
Vice President, Industry Relations
IMS HEALTH

9:00 a.m. - 10:00 a.m. (presentation)
Successful Shrinkage and Loss Control Strategies You Can Use
This session will include various successful shrinkage and loss control strategies you can use. Attendees can expect to hear how shrinkage affects your company in different areas and how to combat it, and learn how a successful loss control program can bring real dollars back to your bottom line.
Speaker:   Harold Hodnett
Director, Loss Prevention and Internal Audit
Kerr Drug, Inc
10:00 a.m. - 11:00 a.m.
How you do, What you do...
What you do is your work, your job, your role within an organization; how you do, what you do is the behavior, attitudes and beliefs you bring to your work. In his energetic presentation the audience is presented a blueprint to achieve personal and company differentiation through Service Excellence, which in Bob's experience, is a guaranteed bridge to loyalty. It works. He discusses the Service Excellence approach of many successful, differentiated companies. It has worked for them.
Speaker:   Bob Livingston
Consultant
REL Communications Inc.