Register
Program
- Day-by-Day Schedule
- Session Descriptions
- Program Highlights
- A Guide To Success
- Attire
- 2008 Photo Album

The goal of the NACDS Foundation's educational programming is to communicate timely information that meets the needs of attendees, enabling them to be better prepared to face the challenges in the dynamic community practice environment.
Continuing pharmacy education credit can be earned at selected
educational programs offered throughout the conference. Validated
Statements of Continuing Pharmacy Education Credit will be issued
online by visiting the NACDS Foundation's CE Center at
www.NACDSFoundation.org and completing an evaluation form for
each session attended during the conference.
The National Association of Chain Drug Stores (NACDS) Foundation is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
| Monday, February 2 | |||||
7:30 a.m. - 10:00 a.m. (presentation) |
|||||
|
|||||
| 10:00 a.m. - 11:00 a.m.(presentation)| (presentation) Creating Patient Relationships and Customer Loyalty The one factor that will keep customers coming back to their community pharmacy, regardless of price, competition, or selection, is their relationship with the pharmacist. However, a large challenge facing retail pharmacy is that pharmacists and technicians are often more comfortable dispensing medications than interacting with customers, and other staff members are more comfortable stocking shelves and ringing up sales than helping people find what they need. To help grow a business, managers must equip their team with the tools needed to solve customers' problems and questions, create an emotional brand for your stores, and build customer loyalty. This session will describe and develop the tools needed to help pharmacy staff to create a relationship with customers and patients, which will improve patient care as well as build customer loyalty. |
|||||
|
|||||
| 12:00 noon - 2:00 p.m.(presentation) Front End Update New this year, a comprehensive update of front-end product movement will be provided. Learn what products and categories are growing, where new opportunities may exist, and what the consumer is saying by their purchasing decisions. |
|||||
|
|||||
|
12:00 noon - 2:00 p.m. |
|||||
|
|||||
| 2:00 p.m. - 3:00 p.m. Wage Hour Pitfalls: What to Avoid and What to Do Wage and hour suits are an epidemic in employment litigation---costly to defend with millions paid out in damages by the company that loses. Learn where are the latest "landmines" and which are unique to our industry so you can avoid such claims and win them if they are filed anyway. |
|||||
|
|||||
| Tuesday, February 3 | |||||
| 7:30 a.m. - 9:00 a.m. Pharmaceutical Trends, Issues, and Forecasts Get an expert's view of what lies ahead in the 2009 pharmaceutical market. This session will highlight trends, issues and forecasts in demographic sales, markets and more. Find out which industry segments are growing/declining and how evolving trends may impact you and your business. |
|||||
|
|||||
9:00 a.m. - 10:00 a.m. (presentation) |
|||||
|
|||||
| 10:00 a.m. - 11:00 a.m. How you do, What you do... What you do is your work, your job, your role within an organization; how you do, what you do is the behavior, attitudes and beliefs you bring to your work. In his energetic presentation the audience is presented a blueprint to achieve personal and company differentiation through Service Excellence, which in Bob's experience, is a guaranteed bridge to loyalty. It works. He discusses the Service Excellence approach of many successful, differentiated companies. It has worked for them. |
|||||
|
|||||